Y12 Privacy Policy — User Personal Data Protection

1. Information We Collect

When you register and use the y12 platform, we collect various categories of information to provide you with a secure, functional and relevant experience. Here are the types of information we collect:

Account Information

Information you provide during registration includes your username, email address, phone number and any identity information required for account verification. For users who need to complete an identity check (Know Your Customer), we may also collect copies of identification documents such as a Malaysian Identity Card.

Device and Browser Information

When you access y12 via smartphone, tablet, or computer, our systems automatically collect technical information including device type, operating system, browser type, IP address, and language settings. This information is used to ensure the platform functions correctly on your device and for security purposes.

Payment Information

For financial transactions in Malaysian Ringgit (MYR), we record transaction details including amounts, payment methods (such as Boost or Touch'n Go eWallet), transaction timestamps and reference numbers. We do not store credit card numbers or bank account details directly in our systems — sensitive payment data is processed through authorised payment gateways.

Platform Usage Data

We collect usage activity records including games played, bets placed, session duration, pages visited and interactions with platform features. This data is used to analyse usage patterns, improve the user experience and identify any suspicious activity.

2. How We Use Your Information

The information we collect is used for the following purposes, all of which are directly related to the delivery of y12 services:

• Account management: To process registration, verify identity, manage login sessions and protect your account from unauthorised access.
• Transaction processing: To process deposits and withdrawals in MYR and maintain accurate financial records.
• Service improvement: To analyse usage patterns, improve platform functionality and personalise your experience based on your preferences and behaviour.
• Security and fraud prevention: To identify, investigate and prevent activities that violate our terms of use or are otherwise suspicious.
• Service communications: To send important account-related notices, policy updates and technical information necessary for platform use.
• Legal compliance: To fulfil legal obligations and respond to requests from competent authorities where required.

3. Use of Cookies and Tracking

The y12 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website. Here are the types of cookies we use:

• Essential cookies: Required for core platform functions such as login session authentication and account security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collecting information on how users interact with the platform to help us identify areas for improvement.
• Preference cookies: Saves your preferences such as interface language and display settings so you don't need to reconfigure them each time you log in.

You can manage or block cookies through your browser settings. However, disabling certain cookies may affect platform functionality and your overall experience on y12.

4. Data Storage, Security & Third-Party Sharing

Storage and Security

All personal information collected by y12 is stored on servers protected with SSL encryption and strict access controls. We apply industry-standard security protocols to safeguard your data against unauthorised access, disclosure, or modification. Data retention periods vary depending on the type of information and applicable legal requirements — active account information is retained for as long as your account remains active, while financial transaction records are kept for the period required under relevant financial regulations.

Third-Party Sharing

Y12 does not sell, rent or trade your personal information to third parties for marketing purposes. However, we may share information with the following parties under limited circumstances:

• Service providers: Payment gateway providers, game suppliers and technical infrastructure providers who assist us in operating the platform are bound by confidentiality agreements.
• Authorities: We will disclose the necessary information to the authorities if required by law or a valid court order.
• Rights protection: In cases of fraud investigation or terms violations, information may be shared with relevant parties for legal protection purposes.

5. User Rights and How to Contact Us

Right to Access, Rectification and Erasure

As a y12 user, you have the following rights regarding your personal information:

• Right to access: You have the right to request a copy of the personal information we hold about you.
• Right to rectification: If your information is inaccurate or incomplete, you may request that we update it via your account dashboard or by contacting support.
• Right to erasure: Under certain circumstances, you may request the deletion of your personal information. However, such requests may be subject to legal record-keeping obligations that prevent complete erasure.
• Right to restriction: You may request that we restrict the processing of your data under certain circumstances during a review or dispute process.

Privacy Policy Updates

Y12 reserves the right to update or modify this Privacy Policy at any time. Any changes will be published on this page and take effect immediately. We encourage you to review this page periodically. Continued use of the platform after changes are published constitutes your acceptance of the updated policy.

Contact Us

For any enquiries, requests or concerns regarding this Privacy Policy or the handling of your personal information, please contact the y12 team by email at [email protected] or our general support email at [email protected]. You may also visit the FAQ for more information on account and data management.